Privacy Policy

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Effective Date: March 16, 2025

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Introduction

At Really Speak, we are committed to protecting your privacy. We provide English language teaching services to help students maintain and improve their English level and/or prepare for the IELTS exam. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, www.reallyspeak.com, and use our services.

 

By using our website and services, you agree to the collection and use of your personal data as described in this policy.

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1. Information We Collect

 

When you use our website and services, we may collect the following types of information:

• Personal Information: Name, email address, password, as well as billing address, and debit/credit card details for payment via the user's choice of Stripe or Paypal.

• Derivative Information: This includes log and usage data, device data, and location data, which we collect to improve our services and user experience.

• No Sensitive Information: We do not collect sensitive information such as health data, racial or ethnic origin, or other sensitive categories of personal data.

 

2. Use of Personal Information

 

We use the personal information we collect from you for the following purposes:

• To deliver and facilitate the delivery of services to you.

• To fulfill and manage your orders and process payments.

• To enable user-to-user communications.

• To respond to your inquiries and provide customer support.

• To send administrative and transactional information related to your account or our services.

 

Additionally, we use your personal data for the following reasons:

• To develop and display personalized and relevant advertising content.

• To support our marketing activities, such as retargeting ads via tools such as Google Tag Manager and Facebook pixel.

• To analyze service usage, improve our offerings, and engage and retain users.

• To diagnose problems and prevent fraudulent activities.

• To understand how users interact with our services to improve the overall user experience.

• To send you information about special offers and discounts on our products and services.

 

3. Legal Bases for Processing Your Personal Information

 

We process your personal data for the following reasons:

• Consent: We process your data when you give us your explicit consent.

• Performance of a Contract: We process your data as necessary to fulfill the terms of our agreement with you.

• Legitimate Interests: We process your data to pursue our legitimate business interests, such as improving our services and marketing.

• Legal Obligation: We process your data when required to comply with legal obligations.

• Vital Interests: We process your data when necessary to protect your or someone else’s life.

 

4. User Accounts and Age Restrictions

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• You can create an account on our site to access our services. If you wish to manage or delete your account, you can log in to your account or email us at hello@reallyspeak.com.

• Our services are not intended for individuals under the age of 18. If you are under 18, you are not permitted to create an account or use the services yourself. Instead, a parent or guardian must register and supervise any interactions with the site or its services.

 

5. Data Sharing and Disclosure

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We may share your personal data with the following parties:

• Wix: As our web hosting provider, Wix may have access to your personal information to facilitate the proper functioning of the site. Wix’s privacy policy can be found here.

• Payment Providers: We may share your data with payment processors such as Stripe and PayPal to process payments. The privacy policies of Stripe and PayPal can be found here and here, respectively.

• Advertising and Analytics Providers: We may share information with companies involved in advertising and site analytics, such as Google (Tag Manager & Analytics), Facebook (pixel) and social media platforms. Only information necessary for serving advertisements or critical service functionality will be shared.

• Legal Compliance: We may disclose your information to comply with legal obligations or protect our rights, users, or others.

 

6. Data Retention

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We retain your personal data for as long as your account is active or as long as needed to provide you with our services. If you wish to delete your account, you can contact us at hello@reallyspeak.com or log in to your account to manage it.

 

7. Data Security

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We implement security measures to protect your personal information. These include encryption, secure payment gateways (such as Stripe and PayPal), and other security protocols provided by our web host Wix. While no online transmission of data can be guaranteed to be 100% secure, we take reasonable steps to protect your information.

 

8. Cookies Policy

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Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and personalize your experience. By using our website, you consent to the use of cookies as described in this policy.

• Types of Cookies: We use cookies for essential functionality, analytics, and marketing purposes.

• Cookie Management: You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the site.

 

9. Your Rights Under Privacy Laws

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Depending on your location and applicable data protection laws, you may have the following rights:

• The right to access your personal data.

• The right to correct or update inaccurate information.

• The right to delete your personal data (subject to legal requirements).

• The right to object to or restrict the processing of your data.

• The right to withdraw consent where consent is the basis for processing.

 

To exercise your rights or if you have questions regarding your privacy, please contact us by filling out our contact form or emailing hello@reallyspeak.com.

 

10. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. We encourage you to review this policy periodically for any updates.

 

11. Contact Us

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If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: hello@reallyspeak.com
Website: www.reallyspeak.com (contact form in the footer of every site page)